G W E N Y T H ABN 36 253 515 509 services and products are provided subject to the following terms and conditions. Please ensure that you read these terms and conditions carefully as it will be deemed that you have accepted them when purchasing from G W E N Y T H.

Copyright

This content of this site and all G W E N Y T H artwork and designs are protected by copyright and may not be reproduced, used, republished, or modified in any way without the express written consent of G W E N Y T H.

Our guarantee

We place the utmost importance on supplying your order correctly and ensuring it is of acceptable quality. If this is not the case, we will replace it with the correct item following inspection of the returned order, or offer a full refund including associated return shipping costs.

Colour consistency

We make every effort to ensure colour consistency, however, please note that slight colour variations may be found between digital images and fabric. There may also be slight variations between fabric batches.

Pattern placement

As each product is individually handmade to order, the exact positioning of the pattern may differ to the image on our website.

Payment

We offer payment with Visa & Mastercard through our online shop. Invoice payments can be made by direct bank transfer. Orders will proceed to print and production on receipt of payment.

Privacy

G W E N Y T H recognises the importance of and respects your privacy. We will only collect your personal information so as to conduct our business, including processing orders and delivering products. We will not disclose, sell or trade your personal information to any third parties, other than third party suppliers in the delivery of goods you have agreed to, or when legally required.

Lead times

Our cushions and fabric yardage are handmade to order. Lead time for samples is approximately 1-2 weeks; yardage and cushions approximately 3-4 weeks from receipt of payment. If there are any expected delays we will advise you immediately.

Delivery

Orders are delivered via Australia Post to your specified delivery address. Large items can be delivered via courier to a physical address, rather than a Post Office address. Delivery costs are based on order weight and size as well as your location. We make every effort to advise of accurate delivery timing, however, are regretfully unable to accept responsibility for delays outside our control.

Customers are advised to ensure orders are inspected for obvious transit damage. Claims of damage in transit must be supported by your accepted receipt of delivery noting the damage which has occurred, as well as photographic evidence.

Refund policy

As each order is bespoke and produced on demand, we don’t offer returns or refunds. Any minor inconsistencies in fabric weave such as slubs are not considered faulty, but part of the natural and unique character of the fabric.